Maintenance and Security

Maintenance and Security ensures that your current investment in an Opstreams site stays current indefinitely. Once your site is launched, Refresher will give you priority attention from our full staff pertaining to the following:

  • 24/7 ticket support, answered within 24 hours.
  • Access to our knowledgebase of user guides and configuration help to answer your questions on an ongoing basis.
  • Escalation to senior development staff on time-critical issues.
  • Additional email accounts, forwarders, etc. as needed.
  • Installing and testing new components upon request, at no extra charge.

It will also guarantee automatic upgrades to:

  • Joomla, Wordpress or Weebly.
  • Joomla, Wordpress or Weebly extensions (e-newsletters, contact forms, forums, e-commerce, media displays, galleries, etc.).

For QuickStart and Enterprise, M & S is priced at 40% of retail site cost. For custom sites, it will be based as a percent of quoted price.


Our Tools and Process

We believe in planning and process, but only as much as absolutely needed.

We use the same tools that we put at your disposal, and we choose these tools carefully.

We believe in selecting automated technologies that big business uses to improve productivity and profit, then bringing their benefits to small and medium businesses in a framework that they otherwise could not afford. Thus, high-end technology at a low-end price, giving you better return on investment and lower overall cost of ownership (TCO).